Shipping and return polices for OCTAVIUS
- Shipping Info
Flat Rate Shipping Policy
Within the United States: $2.95
To Canada: $2.95
Rest of world $7.95
We will ship your package via USPS Priority Mail with Delivery Confirmation or USPS Global Express Mail. USPS Priority Mail should arrive 3-5 days after we mail the package (not after you place your order) and USPS Global Express Mail should arrive 5-7 days (depending upon which country you are ordering from) after we mail the package (not after you place your order). We will mail all packages for in stock items within 7 days of receiving the order.
To order via Money Order Pre-Pay, follow the Credit Card ordering procedure, but instead of entering your credit card information, print out your order and mail the print out and the money order to 608 Orange Grove Ave. Unit A. South Pasadena, CA 91030. Be sure to include a return mailing address. The Money Order should be made out to CNTRL. The least expensive place to get a Money Order is the post office. We do not accept checks. We recommend sending the Money Order via Certified Mail so you can track the package if it does not make it to us. As stated above, we will ship your package via USPS Priority Mail with Delivery Confirmation or USPS Global Express Mail.
- Return Policy
If you are not satisfied with any of the items you have received for any reason, we will be happy to refund you for the cost of the items if we receive the returned items from you in the condition that they were sent, within 30 days of delivery to you. We regret that we cannot refund you for postage. Please contact us at email@example.com and wait for a response before returning item to us.
If your items arrive damaged, we will either refund you in full (including the postage and packing you were charged), or send you replacement copies, if there is available stock. We may ask you to return the damaged item to us before we can take further action.
If you are sent the wrong items or any other mistake on our part, we will either refund you in full (including the postage and packing), or send you replacement copies, if there is available stock.
If your order is returned to us because you did not collect it from the post office or because you made a mistake with your address, we may be able to resend it to you, but you will have to pay the postage charge to have it resent. We are not responsible for non-delivery if you have entered your address incorrectly.
How to Return Items
Please DO NOT return anything to us until you have contacted us at firstname.lastname@example.org and RECEIVED A RESPONSE.
Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items. For your protection please ask the Post Office for a 'proof of postage receipt' when sending your items back to us. This proves you have sent the package back to us should the package get lost in transit. You will not be charged for this. Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order with out a proof or postage receipt.